Job Details
POSITION: CLIENT DELIVERY LEAD
LOCATION: CHICAGO, IL
TYPE: REMOTE/HYBRID
Our direct client, a successful global software platform organization is in need of a Client Delivery Lead with QSR experience.
Purpose
The Client Delivery Lead is a core role that will ensure the delivery of implementation and support services to their clients across the United States. You will be a technologist at heart whose passion for technology and delivery of quality software into global markets is only rivalled by your passion for people and delivery excellence reporting to the Chief Engineering Officer.
Key accountabilities
- for all aspects of client implementation and support services across clients in USA.
- and lead our Client Delivery Team in USA.
- implementation projects ensuring successful delivery on time with highest levels of quality.
- strong relationships with client's key technology and operations stakeholders to enable smooth collaboration across teams.
- client's business processes and technology environment and define an optimal implementation approach that minimizes integration effort and maximizes business value.
- closely with their team and client teams to develop an end-to-end implementation and rollout plan.
- with all teams involved in implementation and support to ensure successful delivery of the services.
- tracking and reporting of the projects to client stakeholders.
- delivery of support services as per agreed service level agreements (SLAs) for clients.
- sales / pre-sales efforts in shaping up the implementation solution and presenting it to the clients.
- customer feedback and challenges with product engineering teams to facilitate roadmap prioritization.
Qualifications
- years of experience in leading enterprise software implementations for large organizations at scale.
- experience in leading system integration and enterprise software implementation projects, preferably in cloud-based environments.
- technical background and project / program management experience.
- experience in building and managing high performing teams.
- interpersonal and client communication skills.
- resilience to handle challenges and solve complex client problems.
Nice to have:
- experience in managing support services.
- experience in workforce management solutions.
- experience working with Quick Service Restaurant and / or Retail industry.