Job Details
As a Lead Service Designer within the Customer Experience Organization, you will be part of a team of designers dedicated to solving the highest priority bank problems, delivering cohesive end-to-end experiences for our customers and employees by leveraging the power of human centricity. Primary Responsibilities:Independently develops and initiates the process/approach to be used by a cross-functional team to understand and define complex problems and develops and implements the solutions to be used to tackle the problem. Complete, and at times oversee, complex research, analysis, design, engineering and development efforts throughout the process of problem framing, solutioning and concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective alignment, throughout. Coach/guide the development and preparation of thorough documentation to assist in analyzing problems, opportunities and solutio...Designer, Business Operations, Commercial, Banking, Service, Design, Business Services