Job Details
**Customer Service Manager**
Blair, NE Great Plains Communications is looking for a proven leader to oversee our multi-state customer service team.
This position is responsible for:
* Managing the operation of our Customer Response Center
* Supervising, mentoring,and coaching team members
* Creating and analyzing KPI data to make recommendations for staffing or shift changes
* Performing personnel activities to encourage and motivate staff in a high-stress environment
* Managing campaigns
* Displaying and applying project management skills
* Supporting company marketing, new market expansion, and sales efforts
* Administering the Universal Service Fund for schools, libraries, and rural healthcare facilities
* Serving as the main contact for and responding to complaints filed with the Public Service Commission and Federal Communications Commission
* Being available for after-hours on-call rotations
* Traveling to company call center locations as requested (approximately quarterly)
Five or more years of customer service and leadership experience is desired. Excellent written and verbal communications skills along with project and task management skills are required. Must possess a valid drivers license and the ability to travel as needed.
Competitive salary and benefits are provided. EOE.
To apply, visit www.gpcom.com/careers.
Great Plains Communications is one of the largest privately-owned telecommunications providers in the Midwest, serving communities throughout Nebraska, Iowa, Colorado and Southeastern Indiana. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of strategic networks with fully scalable, managed Ethernet solutions. The company also takes pride in its progressive approach to accommodating the unique needs of wholesale customers, including regional and national telecommunications carriers, LECs, ISPs, wireless and other providers utilizing superior custom engineering and custom-build strategies. In addition, the company serves residential customers with an impressive suite of services including high speed Internet, cable and streaming video, and local and long-distance telephone services. At the core of its service offering is an extensive 13,500+- mile, MEF certified regional fiber network reaching 13 states that is fully supported by a 24x7x365, Network Operations Center.
Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider.
The company is headquartered in Blair, Nebraska and is owned by Grain Management, LLC: a leading private equity firm focused on investments in the Communications sector.