Job Details
Job Description:
- Development: The Account Manager plays a crucial role in identifying opportunities for account growth and expansion within the DoD telecommunication sector. This involves analyzing client data, tracking the sales pipeline, and forecasting revenue. You manage and update account information, track sales activities, and collaborate with internal teams to drive business growth.
- Management: The Account Manager takes charge of managing DoD contracts related to telecommunication systems integration. This includes contract negotiation, renewal, and ensuring compliance. You are responsible for recording and tracking contract terms, conditions, and milestones to ensure successful project execution.
- Expertise: It is important for the Account Manager to possess a deep understanding of telecommunication systems integration, including voice, data, and video communication technologies. This knowledge enables you to effectively manage and track technical requirements, configurations, and solution documentation.
- Development: The Account Manager collaborates with internal teams to develop competitive and comprehensive proposals for telecommunication systems integration projects. You will play a vital role in managing and tracking proposal activities, documenting client requirements, and streamlining the proposal submission process to increase the chances of winning new business.
- Security: Compliance with DoD regulations and security protocols is of utmost importance. The Account Manager ensures that solutions and services in the telecommunication sector meet the necessary security standards and align with DoD guidelines.
- Analysis and Business Development: The Account Manager conducts comprehensive market analysis and research to identify emerging trends, potential clients, and business opportunities in the DoD telecommunication sector. You will monitor sales performance, market trends, and leverage data-driven insights to drive business growth. Tracking market insights, leads, and business development activities is critical to staying ahead of the competition.
- Analysis: The Account Manager generates regular reports on sales performance, account activities, project status, and market trends related to telecommunication systems integration. By extracting and analyzing key metrics, you will provide valuable insights for effective account management and strategic decision-making.
Education and Experience: A minimum of a bachelor s degree in business, finance, or a related field or equivalent work experience within the IT industry. A minimum of six years of sales and/or sales support experience in the IT industry, preferably with federal contracting experience.
Skills:
- Strong drive for customer satisfaction.
- Excellent problem-solving skills to help resolve customer complaints or needs.
- Excellent verbal and written communication skills to convey product ideas to clients.
- Understanding of the industry s current consumer behavior.
- Strong customer service and interpersonal skills to communicate effectively with various
- customers and clients.
- Exceptional analytical skills for analyzing client data.
- Time management and multitasking skills to handle numerous tasks and clients at once.
- Advanced motivational and negotiation skills.
- Strong organizational skills and attention to detail.
Responsibilities
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Qualifications
- Previous account management experience
- Articulate and well-accustomed to a client-facing role
- Willingness and ability to travel (25%)