Job Details
Our client is seeking an IT-AV Support Technician who will deliver end-to-end support to employees, event attendees, and guests in accordance with Service Level Agreements and expectations for quality customer service. The AV/IT Support Technician will be expected to provide support for facilitating Zoom meetings and events.
Job responsibilities:
- Focus on the support of users, endpoint devices, audiovisual, and other staff-facing systems operating at local facilities.
- Support onsite and offsite special events both small and large - in theaters, auditorium halls and conference rooms on customer premise and other customer-associated venues.
- Repair/maintenance of all customer audio visual systems.
- Support installation of temporary and permanent exhibits.
- Create, maintain, and catalog technical system documentation.
- Support system upgrades and associated testing throughout audio visual estate.
- Coordinate equipment repairs/replacement with vendors as needed.
- Compress and digitize audio and video data.
- Ensure the safe storage and integrity of data.
Required experience:
- 3-5 years experience coordinating/supporting live events/productions or installing/supporting/troubleshooting integrated audio-visual solutions
- Ability to interact professionally and confidently with senior officials/executives and other VIPs
- Experience working onsite & remotely performing system commissioning, staging, programming, testing and integration.
- General competency/knowledge of major AV vendor hardware and their product s functionality
- Working knowledge of Crestron, AMX, Medialon control systems; Biamp, Ashly, Symmetrix, Crestron, and/or QSC audio DSPs (certifications a plus)
- Excellent written and verbal communication skills
- Ability to accommodate flexible working schedule, including weekends and holidays
- Proficient with Google Workspace and Microsoft Office Suite
- May require occasional lifting (up to 25 lbs)
- Requires extensive sitting, standing and walking
- Some travel requiring multi-night stays within and at times outside the local work area
- Valid driver s license
- Must be willing to complete background checks and drug tests required by current or future contracts.
- CTS or other industry recognized certifications a plus