Job Details
Using professional communication skills, this job requires a person to accurately enter sales orders on all of our product lines offered through the SPXFLOW Delavan Wisconsin facility and respond to customer requests within a reasonable and timely manner. Work assignments require ability to respond to a high level of telephone calls, emails and other requests while maintaining excellent rapport with our Channel Partners and customers.
PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
* Answer telephone calls, emails and other requests while processing orders for our channel partner and customers
* Provide aftermarket support on all of our product lines. Research serial numbers to provide detail on specific products. Assist in parts identification as well as offer alternatives when the need arises.
* Expedite customers sales orders in a timely manner with the appropriate feedback to the customer. Communicate with manufacturing and shipping employees regarding the customers delivery requirements.
* Complete sales credits, debits and RGAs (Return Goods Authorization) by preparing appropriate reports and issuing authorized credit to customers.
* Prepare quotations providing price and delivery dates. Prepare Order Changes for customer by contacting the appropriate department manufacturing manager.
* Completes special assigned projects from department manager and provides training and assistance for other associates.
* Conflict and Dispute Resolution with our channel partners, customers, operations and sales team
**SKILLS**
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
**EDUCATION AND EXPERIENCE**
* Bachelors degree in business administration from an accredited four-year college or university plus a minimum of two (2) years experience in a Customer Service environment with a related mechanical product line; or equivalent combination of education and experience is preferred.
*SPX Flow is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.*