Job Details
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Careers **Customer Service Advisor - Automotive - Orlando Area**
**Post Date:** 23 Feb 2022
**Requisition #:** R1262926
**Location:** Lake Mary, Florida, United States
**Job Type:** Contact Center
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**Job Type:** Full-Time
**Location****:** Orlando/Lake Mary Area, Central Florida
* A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
* Endless career opportunities and clear paths for career development
* A competitive salary
* Inclusive perks and benefits
**WHAT YOU WANT MATTERS TO US**
**Customer Care Advisor:**
As a Customer Care Advisor, you will
* Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
* Interact with internal and external customers using proper greeting, scripts, terminology and grammar according to the QA and training standards
* Escalate issues as needed to appropriate channels based on sensitivity, possible legal ramifications, or customer requests outside of the range of Customer Care scope
* Greet and handle multiple types of calls from dealer personnel/third party partners to resolve customer concerns in a friendly and professional manner
* Maintain knowledge of client products and/or services
**Roadside Assistance Advisor:**
As a Roadside Assistance Advisor, you will-
* Handle after hours Customer Care calls related to recall campaigns, troubleshooting and product/service inquires as needed
* Handle all inbound customer inquiries including but not limited to Roadside Assistance, Customer Care, Product/Service inquires, Roadside program guideline inquiries
* Interact with internal and external customers using proper greeting, scripts, terminology, and grammar according to the QA and training standards
* Assist department with mentoring of new hires when required, responsible for attending departmental training classes when offered
* Interact with dealer personnel/third party partners to resolve customer concerns, follow up on roadside dispatches, clarify products, and other related follow up communication needed
**TO BECOME A PART OF OUR TEAM:**
* High-school diploma or GED required
* Minimum 6 months of relevant experience required
* Understanding of vehicle basics
* Auto/Technical background experience is a plus (dealership experience, OEM experience, auto enthusiasts)
* Emergency services background experience is a plus (Roadside, 911 Dispatch)
* Strong computer navigation skills and PC Knowledge
* Ability to effectively communicate, both written and verbally
* Demonstrate patience and professionalism in all customer contact situations
* Able to rotate shifts, as needed
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
**Concentrix** on Facebook | **Concentrix** on Instagram | **www.concentrix.com**
*The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.*