Job Details
**Customer Service Representative**
* Wright City, MO
* Full Time
* Entry Level
**Job Title:** Customer Service Representative
**Location:** Wright City, MO
**Start Date:** Immediate
**About Gateway:**
Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway is a rapidly growingprivate equity-backedresidential fiber broadband internet provider. As data requirements for residences and businesses continue to expand, Gateway is creating a leading, national fiber-to-the-home platform to serve this critical unmet need in our communities. Gateway provides a faster, more reliable internet paired with a simple pricing model and exceptional customer service. With the support of its financial sponsor, Crosstimbers Capital Group, the company is initially investing more than $150 million to build a future-proof network in Greater St. Louis and is actively developing plans to expand nationally.
**Gateways Beliefs About People:**
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**Expected Outcomes and Requirements:**
With Gateways rapid growth comes aggressive plans to construct Gateways network and 10x customer growth over the next 12 months. Gateway is hiring a Customer Service Representative to support this growth and maintain the highest level of customer service Gateway is proud to offer and leverages to differentiate us from the competition. The Customer Service Representative is expected to contribute in the following significant ways:
* Follow standard processes and procedures.
* Identify and escalate priority issues per Client specifications.
* Redirect problems to appropriate resources.
* Provide excellent customer service support including technical troubleshooting of service issues.
* Resolve every incoming customer requests as quickly and efficiently as possible while maintaining a pleasant professional demeanor.
* Manage customer communications received via multiple sources phone, email, text, & social sites.
* Exceed customer expectations at every opportunity.
* Effectively communicate Gateways product and service offering.
* Follow-up with potential customers to finalize orders.
**The successful candidate will bring the following to the table:**
* Excellent verbal and written communication skills.
* Capability to solve complex interpersonal problems.
* Demonstrated calm and collected demeanor under pressure and stress.
* Strong follow-up skills, accuracy, and attention to detail.
* Excellent customer service skills, including positive phone demeanor.
* Exceptional attendance and punctuality.
* Proficiency (MS Office-Word, Excel, Outlook).
* High school diploma or equivalent.
* Ability to work independently and make sound decisions.
* Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
* Must have flexibility in scheduling to meet the needs of the business.
* Make a difference in the communities we serve
* Competitive salary, employer paid medical for employee, accommodating and engaging work environment
* Locally owned, friendly, innovative company with high growth projections
* Career development
* Opportunity to wear many hats
*** Give a detailed example of how you use your customer service skills in your current position.***