Job Details
**Customer Service Representative**
Bingham Farms, Michigan Minimum Experience **Entry-level** Compensation **$17.50 - $20.00 / hour** About the Position:
At Provision Insurance Group, we are on a mission to save our clients both time and money by finding them coverage that offers the best value. Each day, our team goes to work dedicated to protecting the best interests of our clients not a big captive insurance company which is why we offer insurance from dozens of the best carriers in the country and are able to provide our clients with customized solutions that fit their needs. Named to the Inc. 5000 list of fastest-growing private companies in America for three years running, were looking to grow our amazing team. If you thrive in a fast-paced environment and are looking for an opportunity to develop your career, look no further than Provision Insurance Group.
The Customer Service Representative will support Provisions personal line (e.g. home, auto, life) clients and producers by providing superior customer service and maintaining excellent communication with both clients and colleagues. The Customer Service Representative is charged with ensuring each of our clients inquiries or complaints regarding their policies are responded to in a professional manner as if they were our only client.
Key Responsibilities:
Confer with clients by phone or email to provide information about policies and coverages
Maintain accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken to resolve any problems
Resolve policy or coverage issues by clarifying the clients request, determining the cause of the request, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Resolve clients billing requests by processing payments and confirming successful transactions through our agency carrier portals
Focus on resolving customer requests in the initial call (first call resolution)
Recommend process improvements to management team as items are discovered responding to customer requests
Perform all other duties as requested or assigned
Required Qualifications:
High school diploma or GED
Experience in a customer service environment this doesnt have to be behind a desk (e.g. if you are an amazing waiter/waitress/bartender or have retail experience, you are poised to succeed at this job!)
Ability to work in a fast-paced environment
Solid computer skills (comfortable using email, multiple screens, and jumping between multiple browsers/applications)
Good written and verbal communication skills
Desired Qualifications:
Two years college completion or Associates/Bachelors degree
Familiarity with personal lines insurance is a plus
Active insurance license
Compensation and Benefits:
* Salaried position with bonus potential
* Paid Time Off
* Health Insurance
* Dental Insurance
* Vision Insurance
* Simple IRA (with 3% employer match)
* Flexible Spending Account
Other Details:
* Work Location: Provisions Bingham Farms, MI office
* Job Type: Full-Time
* Schedule: Monday Friday, 9am 5pm
Provision Insurance Group is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Location Bingham Farms, Michigan Minimum Experience Entry-level Compensation $17.50 - $20.00 / hour