Job Details
DutiesReporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, and Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round.DUTIES AND RESPONSIBILITIES:* Serves as the receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, Accountability).* Works the departments' switchboards.* Answers main telephone lines.* Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources.* Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets.* Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff.* Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February - May: assessment administration; May - August: year end collections and corrections; September - November: report card; November - January: enrollment counts.* Serves as the timekeeper for the Accountability department and center timekeeper.* Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments.* Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls.* Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files.* Performs various note taking and data entry projects to support department needs.* Performs other duties as assigned.QualificationsREQUIRED QUALIFICATIONS:* High school diploma or equivalent.* One year of receptionist, secretarial or programmatic experience in an office setting involving greeting and directing customers, answering and directing calls and emails, typing, computer work and/or other specialized training.* Excellent communication, and interpersonal skills.* Skilled in time management and information organization.* Ability to maintain confidentiality and professionalism.* Knowledge of office practices and procedures.* Proficient in Microsoft Outlook, Word and Excel.* Working knowledge of grammar, spelling and punctuation.PREFERRED QUALIFICATIONS:* Experience directing calls in a large, multi-client call center or coordinating clerical and office procedures for a large department.Salary/BenefitsUNION: AFSCME DEPARTMENT: Data, Accountability & Assessment ANTICIPATED STARTING SALARY RANGE: $31,000 - $33,000 FULL SALARY RANGE: $31,000 - $58,000 OFFICE HOURS: Monday - Friday 8:00 a.m. - 5:00 p.m.How to ApplyTo view full posting and apply electronically, please visit CENTER RECEPTIONIST . Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.Email ...@isbe.netSchool District LinkILearnReport Card LinkDistrict Report CardJob Posting Date2/14/2024Start DateN/A