Job Details
SummaryPATIENT SERVICE REPRESENTATIVE(CLERK III, Nevada)BE A PART OF THE TEAMLivanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triaging beneficiary calls, (2) case intake (3) staffing the Medicare Helpline, (4) explaining rights and responsibilities as patients covered by the Medicare program, (5) informing Medicare beneficiaries, healthcare providers, and others of QIO activities and responsibilities. The ideal candidate will act as a neutral liaison for beneficiaries, their families and/or their representatives. The PSR will also inform Medicare beneficiaries, healthcare providers, and other partners of the activities and responsibilities of the Quality Improvement Organization (QIO).Livanta LLC serves Medicare beneficiaries in 27 states and US territories as a Beneficiary and Family Centered Care (BFCC) Quality Improvement Organization (QIO). The BFCC QIO program directly assists Medicare beneficiaries and their families in their time of need. You can be part of a team that directly affects and improves the lives of Medicare beneficiaries all over the United States.ResponsibilitiesAbility to work closely with all types of individualsMust speak English clearlyBilingual English/Spanish candidate desiredKnowledge of medical terminology helpfulQualifications and requirementsStrong computer skills and be able to type while on the phone simultaneously