Job Details
Job Type
Full-time
Description
Job Title: Loaner Clerk
Summary
Issue loaner cars to service customers quickly and accurately providing excellent customer service.
Essential Duties
- Greets service customers.
- Open and close loaner service agreements.
- Check vehicles for damage at time of issue and return.
- Process and collect payments from customers for:
- Damages
- Unpaid tolls
- Red light and speeding violations
- Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
- Maintains and files rental forms.
- Back up Service Cashier when needed.
- Provides clerical assistance to parts and service departments.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Performs other duties as assigned.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Experience with TSD software a plus.
Language Skills- Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Mathematical Skills- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.