Job Details
This role has daily management of premium accounts through both inbound and outbound calls, including but not limited to educating accounts on the role of BenefitMall, its administrative services.
Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you re part of the team while also enjoying the convenience of working from home.
At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.
Job Description
REQUIRED RESPONSIBILITIES
- Provide constant support to groups and brokers by reconciling billing, enrollment, and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
- Research and respond to customer questions.
- Facilitate all enrollment changes (additions, terminations, coverage changes, etc.) which may require interaction and approval from the carrier and verification in carrier systems.
- Develop and maintains client relationship with administrators and carriers through inbound and outbound calls.
- Maintain appropriate records, files and documentation.
- Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
- Pro-active Welcome Cards and communication of Online Benefits Management System.
- Keep up to date on all Company s policies and promotional offerings.
- Actively participates in regular team meetings, providing input to contribute to the team s overall success in achieving customer satisfaction.
REQUIRED QUALIFICATIONS
- High School diploma or equivalent required.
- Minimum of two (2) years experience in Call Center/Customer Service environment in the healthcare/insurance field required.
- Strong working knowledge of health insurance guidelines and benefits.
- Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook; proficient in web browsers.
- Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
- Ability to work in an environment with heavy phone-based customer interaction.
- Excellent phone etiquette.
- Demonstrated ability in proactive problem solving and problem prevention.
- Work in and contribute to a positive team environment.
- Complete tasks on time while managing multiple tasks simultaneously.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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