Job Details
Job Details
Job Location
80 Large Scale Events - Laurel, MD
Position Type
Full Time
Job Shift
Any
Description
Job Overview:
The Project Director (PD) works closely with clients as well as internal departments, planning for and executing projects of various scope and size. The PD will spend significant amounts of time designing and bidding projects and is responsible for communicating all project details and production expectations to the Project Manager (when assigned) and Project Coordinator. While details are provided in the Duties and Responsibilities section below, the ideal candidate understands that the primary accountabilities of the role are:
- Taking ownership of the bid process and client relationship.
- Guiding project team and subcontractors through process with strong communication and leadership.
- Being THE problem solver in the face of site/client challenges, while understanding when bringing in supervisor support is necessary.
- Understanding the levers of our pricing approach to ensure trust is built with the client- aligning their budget goals and our process.
- Ensuring team deadlines are met and client is satisfied.
- Proper handling of all project related costs and labor planning.
- Utilizing CRM, networking events, and market research to better understand and activate the total addressable market.
Ideal candidates will be ambitious and driven, creative, detail oriented, responsive, proud, trustworthy, reliable and will enjoy working in a fast-paced environment. Adherence to deadlines, great planning/follow through and enthusiasm around outdoor work and live-events is a must. This role does not have a set schedule. The PD is assigned a book of business, is expected to convert new business opportunities and manage the workload as needed. The PD will work nights and weekends, in addition to normal hours, as needed to meet client expectations.
Duties and Responsibilities: - Promote Select's brand and alert team members and supervisors if the brand is compromised in any way.
- Embody Select's Core Values in all aspects of the role.
- Utilize the CRM as required, creating a database of all local players and opportunities.
- Participate in local networks in person and through social media to ensure we have a voice 'at the table' when event opportunities arise.
- Provide team members with market intelligence to improve our approach to market dominance.
- Ensure that you are the first call for your clients when services are needed
- Create a personalized approach to client touchpoints fostering a local feel to your relationship
- Develop strategies and activities to drive retention, penetration and conversion through all client facing elements of the business unit
- Search for new business opportunities and convert opportunities into revenue
- Take ownership of projects transitioning from Business Development (sales) to your team.
- Proactively manage revenue goals working with Team Directors to ensure the team meets the goal.
- Ensure clients understand the breadth and depth of what Select Event Group has to offer.
- Understand the 'levers' of our pricing approach and ensure Select has an opportunity to work with each client on meeting their budget goals while defending the parameters of our system.
- Cross-sell other divisions by introducing a colleague from another division and following the applicable process.
- Work collaboratively with team members to protect the job profit margin on each project.
- Develop a strong understanding for the impact pricing decisions have at both the project specific level and the book of business/team level.
- Thoroughly plan for installations and strikes so that operations is given the best opportunity to meet the expectations of the project, thereby protecting the margin.
- Prioritize teamwork through all aspects of the role - this will ensure that even when project margins are diminished, for whatever reason, the team stays focused on the bigger picture.
- Meet goals for revenue and job profitability as well as categorical margin goals.
- Ensure that the project plan is clearly documented for all members of the team and that the client is well cared for onsite.
- Understand what client success is and ensure clients understand how and why we do things to the extent necessary
- Respond to client complaints and resolve issues while maintaining the preservation of the company's reputation and that jobs profitability
- Responsible for Account Receivables
- Select depends on its employees being capable of managing the operational nature of all sales. To be successful in this role, employee must have an understanding of, and appreciation for, the operations side of the business
- Thorough planning is critical to delivering the right result to our clients. Employee is responsible for the planning and bid process and must work closely with operations to ensure success.
- Be a problem-solver in the face of site/client challenges
- Take ownership of entire sales/project management cycle from identifying opportunities through project completion.
- Responsible for Project Planning including defining the scope, creating a detailed work plan, renderings, determine resources and schedule, manage sub-contractors including heavy equipment contractors, execute the project, monitor and document budget and time and quality, evaluate outcome with client as established during planning phase. Sometimes a Project Manager will be assigned to projects.
QualificationsQualifications Include: - Commitment to Teamwork and Collaboration is the most important qualification
- High School Education and 5 years of relevant event or industry experience, Bachelor's Degree Preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent listening, negotiating and presentation skills
- Excellent verbal and written communication skills
- Self-Motivated and able to thrive in a results driven environment
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Build relationships based on integrity, reliability and maturity
- Attention to detail and adherence to deadlines
- Strong Excel capability and other Microsoft Suite tools (Required to present Excel certification)
Working Conditions
- This position includes periods of telephone intensive work and may require sitting for periods of time
- Requires outdoor work in a variety of elements
- This position includes travel to customers premises
- All prospective employees must pass a background check
- Must have a reliable vehicle