Job Details
Job responsibilities and tasks
Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
Interact with internal / external customers to provide information response to inquiries about products and services.
Handle and resolve questions / concerns.
Provide information about the organization s products and service.
Generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers.
Enter and ensure proper handling of all orders.
Maintain customer pricing based on guidance from management.
Coordinate delivery and purchase order requirements with Logistics Department.
Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
Approve orders for invoice.
Other duties as assigned by Supervisor or Managers.
Education, professional experience, and qualification preferred/required
Associates-level degree or relevant experience preferred
Experience with ERP systems, especially SAP and bolt-on interface desireable
Well-developed communication and interpersonal skills required
Competent in MS Word, Excel, PowerPoint, Teams, etc.
Experience with EDI systems (i.e. Ariba) a plus
Ability to [learn to] read and interpret engineering drawings.
Physical and Mental Qualifications
General Office Work
Travel percentage (include country or region name)
< 10% within USA and Canada
Additional Information
Andritz Inc. is an AA/EEO/Veterans/Disabled Employer
Legal status to work in the United States is required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.