Job Details
Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.
Who we're looking for a thoughtful and passionate reservations Agent who exemplifies our culture of hospitality, entrepreneurial spirit, and excellence.
To be considered... you must thrive in a non-stop environment, be a natural leader, have an open mind and an exceptional sense of humor. You must love finding solutions and working collaboratively within a team and proactively find new ways to create positive outcomes.
The ability to be adaptable, calm, resourceful and efficient is in your DNA.
Core Essential Functions
- Greet guests in a warm, personable, sincere, and friendly manner.
- Provide guest with information they inquire about (i.e., hotel's information, nearest spa, etc.)
- Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.
- Make calls, schedule recreational activities on behalf of guests on their chosen location.
- Anticipate guest's needs and create personal and memorable experience and solutions.
- Collaborate and communicate with all departments to ensure seamless guest satisfaction.
- Comply with all company policies and procedures.
This position requires the following knowledge, skills, and abilities:
- Hotel Experience is required - Fun and welcoming personality is a MUST.
- Be able to learn and maintain knowledge of current hotel and nearby events.
- A minimum of 1 -2 years hospitality experience is preferred but not required.
- Excellent communication skills; both verbal and written is a MUST.
- Possess poise, elegance, and calm demeanor in all situations.
- Exceptional Organizational skills
Flexible schedule is required to meet the needs of the business
BenefitsAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Medical, Dental & Vision Insurance (for full-time employees)
- 10 Days Vacation - Plus every year an extra day
- Company Paid Life Insurance 1.5X annual salary
- Employee Assistance Program
- Referral Incentive
- 401K with 5% Match
- Training and Development Programs
- Five complimentary nights stay a year in any Lore Group Hotel as well as discounted Room Rates & Family and Friends Discounts
- Employee Discounts (50% Discount on F&B)
- Additional perks via United Healthcare
- Complimentary Employee Meals
- Employee Recognition programs
Equal Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Location: Washington, DC