Job Details
NOC Technician
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance
Please note that new hires' hours will be Monday - Friday, 8:00 AM - 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are:
Sunday - Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am
and
Wednesday - Saturday 6am-2pm, 12pm-10pm, and 10pm-6am
Required Experience/Skills:
1-3 years of NOC experience
Knowledge of network technologies, connectivity, protocols, and security.
Cisco networking skills
SolarWinds
ServiceNow or other ticketing systems
Ability to concurrently manage multiple tasks
Strong troubleshooting skills.
Responsibilities:
Provide 24x7x365 coverage and support at the FDA White Oak Campus.
Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Preferred Certification:
CCNA
CompTIA
Other Requirements:
Candidates must be US Citizens
Candidates must have resided in the United States for the past 5 years
Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years
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