Job Details
Job Summary:
We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.
Primary responsibilities:
+ Serve as the lead point of contact for all customer account matters.
+ Build and maintain strong, long-lasting client relationships.
+ Negotiate contracts and close agreements to maximize profits.
+ Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals
+ Ensure the timely and successful delivery of our solutions according to customer needs and objectives
+ Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
+ Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
+ Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
+ Prepare reports on account status
+ Collaborate with sales team to identify and grow opportunities within territory
+ Assist with challenging client requests or issue escalations as needed
+ Prepare for data and paperwork for Quality Assurance meetings at facilities
+ Attend and present at QA meetings at facilities
Requirements:
+ Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
+ Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level
+ Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
+ Experience delivering client-focused solutions to customer needs
+ Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
+ Excellent listening, negotiation and presentation abilities
+ Strong verbal and written communication skills
+ BA/BS degree in Business Administration, Sales or relevant field
+ Previous experience in LTC or SNF environments a plus
+ Effective time management and organizational skills
+ Excellent interpersonal skills
Competencies:
+ Strong Communication and Customer Service Skills
+ Peer Relationships
+ Customer Focus
+ Integrity and Trust
+ Functional/Technical Skills
+ Priority Setting
Powered by JazzHR