Job Details
We are looking to hire an enthusiastic Brand Builder to be the face and voice of our company. You will work closely with our management team to achieve its attendance and sales goals by leading informational tours, communicating the value of our products to guests through our cocktail experience, helping guests to make purchasing decisions based on their feedback and representing the brand during events.
Description
Retail Associates will support the Retail Supervisor and Operations Manager in all operations related to Guest Check in and retail at the distillery.
Retail Associates will be responsible for monitoring the Any Road platform to check in and verify all guests visiting the distillery. They will work with the Retail Supervisor and operations manager to achieve retail goals that contribute to the growth of the organization. Retail associates will manage the POS Retail associates will utilize positive communication and time management skills to bring sales growth to the brand.
Key Responsibilities and Activities
Works directly with the Retail Supervisor and The Brand House team to support day to day operational needs
o Drives sales by responding to customer needs and suggestive selling
o Processes and manages inventory
o Assists with merchandising and visual displays
o Assists with inventory counts and inventory receiving
o Performs store opening and closing duties
o Check in guests via the Any Road ticketing system
o Verifying guest ID's during the check in process
o Stocks shelves with merchandise
Delivers excellent customer service
o Greets and assists customers
o Responds to customer inquiries and complaints
o Assists shoppers to find products
o Processes guest payments
Cultivates a safe working environment and follows all health and safety requirements
o Acts responsibly, at all times, concerning the consumption of any alcoholic beverages
o Ensures store is kept neat and tidy throughout shift
o Becomes familiar with all safety and crime-proofing protocols, including watching for suspect behavior and reporting it as soon as possible
o Stays informed on government regulations regarding the handling of minors, persons appearing intoxicated and suspected third party purchases and acts accordingly, including the recording of such incidents, as directed by the Brand House Management team
Other duties as requested
Experience
1+ years of experience working in retail sales
1+ year in hospitality and customer service
Previous Beverage Alcohol Industry experience is an asset
Strong communication, initiative and time management skills
Computer literate-ability to operate ticketing system platform and Point of Sale system required
Skills
Functional:
Must be able to repeatedly lift at least 40 pounds
Ability to stand/walk for up to 8 hours, and able to frequently push, pull, squat, bend and reach
Enthusiastic and friendly in nature
Excellent communication skills, must be comfortable presenting to large groups of people
Manages competing priorities
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.