Job Details
**Convenience Store Manager**
**Location:** Pickett, WI
**Reports To:** Energy Operations Retail Manager
**Position Summary:**
The Convenience Store Manager oversees the daily operation of the convenience store to ensure all company policies, standards and guidelines are followed. The Convenience Store Manager provides friendly, courteous and efficient customer service and creates a professional environment for employees and customers with a goal of retaining and attracting new customers.
**Responsibilities:**
*Customer Service*
* Promote a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences.
* Greets customers entering the store
* Gets to know customers on a first name basis
* Ensures the store is "customer ready" at all times.
* Actively looks for ways to assist the customer.
* Communicates effectively with customers and listens to their concerns.
* Answers customer questions and resolves complaints in a timely and efficient manner.
* Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer.
*Operations*
* Enforces all company standards, policies and guidelines.
* Prioritizes needs for the day and utilizes lists to ensure all tasks are accomplished.
* Utilizes a preventative maintenance checklist to aid in preventing equipment failure.
* Promptly recognizes and remedies equipment failure.
* Follows Cenex Retail image standards.
* Maintains a phone directory for employees.
* Orders, receives and verifies all merchandise and accurately completes invoices.
* Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for store use.
* Follows company policies regarding the sale of alcohol, tobacco and lottery tickets.
* Performs lottery audit.
* Follows end of month procedures.
* Maintains tank operations and compliance book.
* Prices merchandise, stocks shelves and rotates product throughout store. Identifies and follows procedures regarding outdated products.
* Understands products, product mix, product application, services and location needs.
* Performs basic office functions including emailing, filing, scanning, copying and faxing.
*Deli Management*
* Prepares food and beverages according to health regulations and company standards.
* Ensures all federal, state, local, company, health and civil code regulations are followed.
* Operates deli equipment in a safe manner and in compliance with OSHA requirements.
* Cleans and stocks deli product cases according to procedure and utilizes proper signage.
* Follows deli recipes when preparing foods.
* Maintains proper inventory levels to ensure the highest level of freshness and quality.
*Management*
* Leads employees by providing a clear vision, prioritizing resources, aligning the team, setting high expectations, inspiring commitment and encouraging mutual support.
* Accurately completes and submits store accounting and reconciles fuel inventory daily.
* Utilizes a store labor budget and schedules and adjusts employee hours accordingly.
* Strives to attain annual financial goals as set by supervisor.
* Performs time clock and payroll processing for employees in a timely manner.
* Manages the schedule with employees to ensure proper staffing.
* Administers progressive disciplinary action with a goal of behavior change.
Housekeeping
* Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises.
* Maintains a safe working area and keeps walkways clean of slip or trip hazards.
* Oversees and performs housekeeping activities as needed.
**Qualifications:**
* High School Diploma or GED and two years' experience in a customer service or retail sales role.
* Previous management experience required.
* Must have effective communication interpersonal and active listening skills
* Computer proficiency with Microsoft Office (Outlook, Word and Excel)
* Strong organizational skills and the ability to multi-task.
* Understanding of basic math calculations.
**Physical Qualifications:**
* Ability to bend, stoop and reach frequently.
* Ability to stand for long periods of time.
* Ability to lift up to 25lbs frequently and 50lbs occasionally.