Job Details
ABOUT US
Founded in 1964, Livingston Fire Protection, now Fire Safety and Protection, LLC, is a high-growth fire and life safety business offering a comprehensive set of services across a breadth of customers and geographies. FSP is a leading provider of fire and life safety services. We offer inspection, maintenance, repair, design, and installation on a variety of systems for commercial, industrial, institutional, and governmental facilities. The company is led by veterans of the fire and life safety industry.
Job Description:
The Service and Inspection Manager is a dynamic professional with exceptional communication experienced in the fire and life safety industry who leads the Service and Inspection team of well-qualified field technicians and reports to the General Manager. This leadership role includes successfully delivering inspection and service starting with pricing, scheduling, and monitoring the success of engagements for all service lines including fire sprinkler, fire alarm and fire extinguisher. Engagements include repairs, fit-ups, fire code retrofits, and small sprinkler installations. The Service and Inspection Manager ensures customer satisfaction and is accountable for related resources such as subcontractors, vendor contracts, and inventory of tools and supplies.
Responsibilities of the Service and Inspection Manager:
- NFPA code compliance while ensuring that all staff meet standard OSHA Safety practices and regulations.
- Quality of work and building an excellent brand reputation within the territory for Fire Safety and Protection LLC.
- The Service Manager will be responsible to ensure all emergency and regular service requests are scheduled, completed, invoiced, and effectively communicated to the customer.
- The Service Manager and service team will be responsible after-hours activities to ensure our customer needs are met.
- The Service Manager will compile, review, and approve quotes when required.
- The Service Manager will review invoicing with accounting to ensure accuracy.
- The Service Manager will review and approve timesheets.
Measured Success: To successfully perform within the Service Manager role, one will be expected to communicate in a clear and concise manner with customers and our internal staff. The Service Manager should expect to lead their team through obstacles by solving problems that hinder efficient and successful execution of company goals. The service profit statement will be reviewed often to ensure alignment with company targets. The Service manager is expected to promote continuous learning and skill development of their staff.
Minimum Requirements: - High school diploma and post-secondary education in related field.
- Experience working in a Supervisory role, 5-8 years' experience in fire prevention field is an asset.
- Excellent oral & written skills in English.
- As a condition of employment, a valid and current Criminal Background Check is required.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to prioritize and manage time effectively; ability to work independently and hold themselves and their teams accountable and with minimal supervision.
- Knowledge of fire safety systems with a strong understanding of repairs and maintenance in the industry.
- Problem solving and judgment, technical know-how.
Benefits:Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our clients' assets. One of the ways we do this is by rewarding those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:
Company paid benefits: - 50K Basic Life/AD&D Insurance
- Long Term Disability
- Employee Assistance Program
- Paid Time Off (PTO)
- 7 Paid Holidays
Voluntary Health Benefits: - Medical, Dental, Vision
- Voluntary Life/AD&D
- Voluntary Short-Term Disability
- Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
- 401k Retirement Plan (Traditional & Roth)
- Referral Bonus
ProfessionalDevelopment: FSP is committed toproviding opportunities for employee career advancement within the Fireand Life Safety Industry. As part of this commitment, FSP offers variousprogram sponsorships, including a NICET certification program, which reimbursesemployees for the costs of NICET Level I,II,III, IV study materials and testingand provides tiered pay increases upon achievement of certification.
Health & Safety:The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.
FSP Equal Opportunity Employer Statement:We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.