Job Details
Position: Technical Audiovisual Support Specialist
Location: Atlanta
Industry: Law Firm
Arrangements: Full-time, permanent
The Technical AV Support Specialist is responsible for supporting the firm s user community as a member of the Technology Department.
Typical support includes end user support and AV equipment with Microsoft products, Teams, Zoom, mobile devices, laptops, Citrix, network issues, phone systems, and general technical support of both onsite and remote users. Support will be provided onsite as well as by phone and remote control.
Responsibilities:
- Support end users and IT staff and help resolve incidents
- Assist in the support of computer life-cycle, applications, hardware and software
- Setting up video conferencing meetings, supporting Teams and Zoom and supporting audio visual equipment
- Support their Microsoft Office Suite
- Mobile Device Management
- Maintain a positive and professional attitude
- Communicate regularly with IT management about departmental issues and keep management advised of potential problems in all areas
- Consistently report to work on time and prepared to perform duties of position
- Meet department productivity standards
- Ensure compliance with rules and regulations
Requirements:
- Technical Knowledge: Microsoft Office, Microsoft operating systems, Active Directory
- Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.
- Supporting audiovisual - Zoom, Teams etc.
- Proficient knowledge of basic computer hardware.
- Proficient computer skills and knowledge of software packages and their applications.
- Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.
Position Type/Expected Hours of Work:
- Full-time position with a 40-hour work week
- Workdays are Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m.