Job Details
Job Title: Helpdesk Level II - MacOS Specialist
Location: Madison, WI 53711 (Must be local to Wisconsin)
Salary Range: Up to $26/hr. DOE
Start Date ASAP
Our client is a small, but growing Managed Service Provider (MSP) based in Madison, WI, serving approximately 800 end-users. The team is dedicated to providing exceptional IT support and solutions to our clients.
Job Description: As a Helpdesk Level II - MacOS Specialist, you will be responsible for providing technical support primarily for MacOS systems within our client base. While this role is primarily remote after onboarding and training, occasional on-site visits may be required to address specific IT solutions.
Key Responsibilities:
- Resolve client tickets promptly and effectively, with a focus on MacOS systems.
- Document ticket resolutions and update knowledge base as needed.
- Perform miscellaneous tasks as assigned.
- Maintain a calm and customer-focused demeanor, even in high-pressure situations.
- Take initiative in learning and researching new technologies independently.
Requirements:
- Minimum of 2 years of experience with MacOS and Linux operating systems.
- Proficiency in Zendesk or other ticketing systems.
- Strong understanding of IT processes and procedures.
- Desire to learn and grow in a dynamic IT environment.
- Apple experience is highly desired, but we are willing to train the right candidate.
Note: This position requires candidates to be located in Wisconsin and able to commute to Madison as needed. We apologize, but remote candidates outside of Wisconsin will not be considered.