Job Details
This is a 6-month contract-to-hire position and there is opportunity to grow within the company! This is fully onsite in Plymouth, MI.
Job Description
An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be a part of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.
Required Skills and Experience
- 1-3+ years of experience in an INBOUND customer service role with recent call center experience
- Strong data entry/ typing experience
- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided
- Proven record of good attendance
- Proven customer service skills in previous experiences