Job Details
**Other**
**Housekeeping Supervisor - IHG Army Hotel Candlewood Suites - Ft. Meade, MD**
Housekeeping Supervisor - IHG Army Hotel Candlewood Suites - Ft. Meade, MD IHG Fort Meade MD
**Housekeeping Supervisor - IHG Army Hotel Candlewood Suites - Ft. Meade, MD**
**Company:**
IHG
**Location:**
20755
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Contractor
**Manages Others:**
No
**Requirements:**
At **InterContinental Hotels & Resorts**, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.
At **Candlewood Suites** we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive, and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
**Your day to day**
As Housekeeper Supervisor you'll help the Operations Manager in supervising all aspects of housekeeping and laundry and ensure high standards and maintained.
This job requires to clean rooms if necessary.
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.
**What we need from you**
High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
Fluency in English a second language is a plus
Excellent interpersonal skills
A passion for hospitality
**What we offer**
We'll reward all your hard work with a great salary and benefits including great room discount and superb training.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.