Job Details
Job description
The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Peak standards.
Operations Manager Duties and Responsibilities
- Manage day-to-day responsibilities of maintaining parking lots/garages
- Routinely communicate with ownership, management, and customers
- Monitor rates and adjust accordingly
- Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
- Control spending and keep expenses within the approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Work closely with the client to define performance measurements and execution
- Ensure all client operational documentation is complete and recorded for client and Peak records
- Ensure Peak s standards of Customer Service are met
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries
- Implement company initiatives and processes
- Perform specific operational responsibilities as required based on the needs of the assigned location
Skills and Abilities
- Self-starter with the ability to thrive in an independent environment
- Proficient in Microsoft Office
- Ability to plan and manage time for multiple tasks to meet established deadlines
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
- Able to detect safety concerns and adjust accordingly
- Must be able to communicate effectively and professionally in both written and verbal form
- Must maintain confidentiality of all work-related information
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Education and Experience
Minimum of 2 years of operational parking experience is REQUIRED. Applicants without parking experience may not be considered due to the nature of the role within the market.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
Applicant must be able to
- Stand for up to six (6) consecutive hours
- Work outdoors in all weather conditions
- Communicate effectively in written and spoken English with team members and customers
- If working in a valet location, the incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes
Certificates and Licenses
- If working in a valet or shuttle operation, a clean driving record and current driver's license must be maintained
Other Requirements
- Must be at least 21 years of age
- Must be able to work a flexible 40-hour week, including nights and weekends
- May be required to travel to and from locally assigned client sites
- Expected to constantly work in all outdoor weather conditions
- Follow appropriate grooming standards; may be required to wear a uniform at times
- Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach with hands and arms and may be frequently required to sit. The employee is occasionally required to walk and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to remain in a stationary position for an extended period.
Pay is dependent on experience.