Job Details
Overview:
The Highlight IT team is looking for a detail-oriented, customer experience focused IT Intern to help support our corporate office. This individual will gain experience working in a corporate IT department, participate in various projects, and help keep our systems running smoothly.
Schedule is flexible around classes and other obligations. This position is full telework with the option to work from our offices in Fairfax, VA.
Responsibilities:
- Troubleshoot and resolve issues with IT software and hardware such as laptops, printers, networking equipment, A/V and phone equipment in corporate office setting.
- Perform user account management activities such as onboarding and offboarding.
- Assist with testing and configuration of new technologies.
- Assist with research of unusual issues and new products.
- Assist with security log review and generating reports.
- Process improvement contributor.
Qualifications:
- Ability to effectively communicate.
- Familiar with laptop configuration and troubleshooting of Windows 10 OS.
- Familiar with cloud-based IT infrastructure and applications such as Office 365.
- Ability to resolve hardware and software issues for a variety of users in person and remotely.
- Availability at least 15 hours per week to assist in providing IT department coverage.
- Pursuing degree in information technology or related field.
- Familiarity with IT ticketing systems and functions is encouraged.
About Highlight:
For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.
Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlights founder and CEO, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.
Were an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.
To receive compensation and benefits information for this role, contact us or email us at ...@HighlightTech.com Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.
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