Job Details
Founded in 1958 as a single pancake house in Ohio, Perkins has transformed into the nation's leading family restaurant. And when we say that, we aren t joking. With nearly 300 company-owned and franchised locations in 32 states and two Canadian provinces, we re pretty proud of how far we ve come.
Through the years, Perkins has remained true to its mission of providing guests with friendly service and classic comfort dishes at a great price. We take great pride in our service, experience, and feeding folks what they like. It s the cornerstone of our company, and the thing that keeps us going after all these years.
SUMMARY OF POSITION Responsible for establishing and maintaining franchisee relations, partnering with franchisees to maximize sales and profitability through the execution of business plans and ensuring that franchisees uphold Company standards. This position will travel up to 75%.
Responsible for the management of approximately 35 franchise locations. Ensures overall compliance of Perkins systems and standards resulting in one brand, one best way.
The ideal candidate will be based out of Tampa/Orlando FL, Cleveland OH, Cincinnati OH, or Pittsburgh PA
EXPERIENCE REQUIRED Minimum of 5 years multi-unit management in a restaurant industry
REPORTING RELATIONSHIP(S) Reports directly to: Area Vice President, Operations Internal Contacts: All franchisee management staff and employees in assigned area as well as all home office departments
POSITION ACTIVITIES AND TASKS
Works with franchisees to identify and maximize sales and profit opportunities. Partners with franchisees to develop business plans. Conducts periodic reviews to establish plan s effectiveness. Ensures that all franchisees uphold Company standards as defined. Submits franchise reports on a timely and accurate basis. Timely completion of QA/training audits (two times annually) and other programs as required. Participates in all standard implemented programs. Monitors quality, service, and cleanliness scores and takes proactive measures to enforce operating standards. Provides assistance, identifies and corrects system to achieve guest satisfaction. Conducts announced and unannounced operational evaluations and recommends corrective actions, follows up on action steps to ensure compliance and protect the brand s image. Achieves budgeted revenue growth and royalty goals.
Provides training and operational support for new restaurant openings. Serves as the primary liaison with company headquarters and informs franchisees of available resources/tools. Communicates and validates marketing information relating to updates/changes to menu and food. Sells participation in all LTO Marketing plans.
Educates all franchisee employees through Perkins developed training programs. Participation in annual Franchisee Conference; attends Regional and Area meeting as required. Works in corporate locations during the year to keep updated on standards and operations systems.
EXTERNAL CONTACTS: Vendor/Outside service contacts, guests, community groups and marketing associates.
EDUCATION LEVEL REQUIRED/PREFERRED 2 years college preferred.