Job Details
HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countries.
As a leading global technology company, HCL Tech takes pride in its diversity, social responsibility, sustainability and education initiatives.
Job Title: Delivery Director
Location: Minneapolis Minnesota 100% Onsite (Remote NOT an option)
Must be able to go fulltime
Not sponsoring at this time
Not taking resumes from Vendor on this.
Must Have Experience:
- Built / Managed team size up-to 400 to 500 in ON shore / Off shore mode.
- Experience Building & maintain relationships & Managing expectations with customer VPs, CIOs and Sr. Directors.
- Experience with Apps IT service delivery
- Healthcare experience
- Appoint Program managers
- Decision on engagement specific requirements
- Review and take decisions on escalated issues/risks and engagement specific requirements.
- Approve Program Charter and Program Management Plans
- Approve program funding
- Approve training needs for the engagement
- Approve resource ramp up requirements
- Approve procurement of engagement specific tools
Job Description
- To build and maintain connect/relationship with the Client, understand client s spend and business landscape to leverage HCLs delivery capability to grow HCL s business from the customer
- To build a healthy pipeline in terms of EE opportunities in the account and have a healthy opportunity bid to win ratio
- To create mechanisms, processes, etc. to enable the delivery of an MSD project across various time zones
- To lead, guide, engage, manage and develop the engagement team
- To support business development activities to source further business from the existing client, along with Account management and Delivery Leadership.
- To guide, manage, develop and engage the team
- To ensure the achievement of the delivery goal matrix , the tool used to evaluate the people working on the delivery, based on the success of the delivery, by using appropriate project management and delivery tools, frameworks and processes, etc.
- To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the engagement delivery
- To provide focus and direction to the program delivery for meeting the strategic intent and satisfaction of the stakeholders.
- To ensure Delivery Governance through creating a facilitative operating environment
- To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.
- To drive Organizational and Practice initiatives along with the owners of the Initiatives.
- To jointly identify value creation cases and consistently deliver incremental value to customer as agreed and signed off
- To manage delivery for the account for timeliness and higher CSAT