Job Details
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Excellent Health benefits with low-cost employee premium.
- Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Role: Storage Administrator (CTERA)
Location: Washington, DC
Work Mode: Hybrid
Job Key Responsibilities:
- Installation, operation, administration, and maintenance of storage systems, particularly CTERA Networks Storage Products, for 3-5 years.
- Management of CTERA Distributed storage systems, including fiber channels, flash memory with high-capacity disk, and converged storage.
- Troubleshooting SAN systems and TCP/IP & Inter-Networking in Linux and/or Windows environments.
- Providing technical support to end-users for SAN/NAS-related products, including advanced administration issues.
- Troubleshooting storage latency and throughput, replication, backups, and archiving workflows.
- Collaboration with engineering teams to articulate problem scenarios for reproducing issues and filing bugs.
- Writing and presenting technical information to executive-level audiences, including executive summaries, event timelines, and root cause analysis reports.
- Expertise in converged storage dealing with on-premises and cloud systems, including NAS/SAN/storage upgrades, provisioning, migrations, security remediation, patching, and maintenance.
- Collaborating with cross-functional teams to achieve common objectives and driving efficiency improvement initiatives.
- Escalating critical issues to internal and/or third-party vendors as appropriate, and communicating status and resolution to the team.
- Working both independently and in a team environment while making sound decisions.
- Familiarity with industry tools and different SAN/NAS and Backup Technologies.
- Familiarity with ServiceNow with ITSM/ITIL Processes.
- Ability to understand business requirements and impacts in a highly technical environment.
Requirements:
- 3-5 years of relevant experience in storage administration, particularly with CTERA Networks Storage Products.
- Proficiency in troubleshooting SAN systems and TCP/IP & Inter-Networking in Linux and/or Windows environments.
- Experience providing technical support for SAN/NAS-related products and advanced administration issues.
- Strong problem-solving skills and the ability to articulate technical issues to executive-level audiences.
- Knowledge of converged storage systems, NAS/SAN/storage upgrades, provisioning, migrations, security remediation, patching, and maintenance.
- Familiarity with industry tools and ServiceNow with ITSM/ITIL Processes.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in cross-functional teams and independently when necessary.
- Bachelor's degree in a relevant field preferred.