Job Details
** IT User Support Specialist**
Job Title IT User Support Specialist Job ID 27491843 Location Rhinebeck, NY 12572 Other Location Description SunCommon is a market-leading, renewable energy company and Benefit Corporation that is fueled by the belief that everyone has the right to a healthy environment and brighter future. Energy from the sun can power our lives and build vibrant communities. Our mission is to tear down barriers to clean energy and use our business as a force for good.
We are seeking an experienced **IT User Support Specialist** to join our growing, mission-driven team based in Rhinebeck, NY. As the IT User Support Specialist, you will assist SunCommon employees with initial set up of our systems and assigned hardware, as well as troubleshoot any technical challenges that arise.
***You will work mostly remotely, but must be able to visit the Rhinebeck office on occasion to support hardware needs.**
**Benefits:**
* FULLY PAID medical premiums for you AND your family, as well as a significant contribution toward medical deductible expenses
* FULLY PAID dental premiums for you and a spouse or dependent
* 3 weeks PTO for 1st year and 4 weeks for year 2+
* 401k with company match; and much more!
**What youll do as the IT User Support Specialist:**
* Serve as the first point of contact for technical assistance and support of incoming queries and issues related to computer systems, software, and hardware
* Support end user systems, network infrastructure, and user applications
* Track all requests via ticket management system and follow up with users to ensure the issue is resolved
* Provision user hardware, accessories, user accounts, and maintain and audit security permissions
* Track user hardware inventory and proactively monitor for replacement and upgrade, including maintaining spare inventory
* Help source new equipment and suggest standard hardware options
* Write and maintain user support documentation for hardware and software systems
* Basic administration of business applications
* Work with users to determine requirements for more complex customizations, test delivered solutions, and write functional user documentation
**Whats required of you:**
* Bachelor's degree in Information Technology, Computer Information Systems, or equivalent experience
* MacOS and iOS experience, including device hardware repair, is required
* Must have experience managing cloud platforms
* Google Workspace and Salesforce experience is highly desired
* Previous experience in end user support is highly desired
* Windows experience (Windows 10, server, Office suite etc.) preferred
* Ability to adapt to change and quickly learn new systems and technologies
* Ability to translate user requests into functional requirements and convey technical information to non-technical users
* Commitment to SunCommons purpose and vision
**Pay:** $20 - $25 per hour, based on experience
**HOW WE WORK**
We feel a huge responsibility to succeed, to honor our triple bottom line commitments to **People** (our employees and their families, our Customers and residents of the communities where we do business), **Planet** (our beloved environment and the broader globe, given climate change) and **Profit** (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it. Innovation is fun stuff!
**Apply NOW for immediate consideration!**
Visit our website to learn more about what its like to work with us:
*SunCommon is an equal opportunity employer. We strongly encourage applications from women, people of color, ethnic minorities, LGBTQ, Spanish speaking individuals, and persons with disabilities.*