Retail Sales Representative

Job Details

Wayne Dalton Sales & Service is the largest company-owned garage door business that provides sales, installation and service of Wayne Dalton residential and commercial garage doors and Genie operators. Today, Wayne Dalton Sales & Service has 14 locations across the United States that are dedicated to providing unparalleled products and service to homeowners, contractors, architects, and commercial property owners.

Residential Sales Position

The Residential Sales position will exhibit a pleasant demeanor and exceptional customer service skills. The bright, assertive professional we select will act as a residential garage door sales representative for new and existing clients. This dependable self-starter will meet with current and potential clients to evaluate their homes and present options to repair, service or replace their current garage access systems. (Company Vehicle will be provided).

Essential Duties and Responsibilities

• Identifies customers unique needs/desires related to their garage doors and openers; then matches those with specific product and service offerings to create ideal solutions.
• Develops product and pricing proposals for each opportunity and presents those to the homeowners in person.
• Maintains the quote log and other sales activity reporting as required.
• Adheres to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics, and professionalism.
• Ensure all quotes and bids adhere to gross margin expectations for the division.
• Build and maintain relationships at all levels of customers and potential customers.
• Establish NS credibility with customers, acting as a solution provider.
• Fully understand NS available products, make recommendations, and explain product application to customer.
• Review supplier confirmations to ensure correct products have been ordered and the shipping date is accurate.
• Communicate with the Operations department for project requirements, specifications, and scheduling.
• Proactively support the NS safety program and initiatives, comply with all safety policies and procedures, and ensure utilization of safe work practices while on site and in the office.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Site inspections of all jobs prior to the installation date, and follow-up visits as necessary
• Participate in Trade and Home shows.
• Evenings and weekends are required based on customer needs.
• Participation in various networking groups and other lead generation activities are required.
• Other duties may be assigned.

Qualifications for Internal Candidates

Qualifications

• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn product and processes.

Education

• High School Diploma or GED with 2-3 years related experience in a manufacturing environment preferred.

 Overhead Door Corporation

 05/02/2024

 All cities,NC