Job Details
Customer Service Rep (FD) At a glance Location: US-MD-Middletown Posted: 02/09/2022 Closing: 03/08/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Customer Service Rep (FD)