Job Details
Clayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships.
Customer Support Specialist Responsibilities:
- Ensure customer's needs are handled in an efficient and profitable manner
- Adhere to the company's customer service standards and maintain high customer satisfaction
- Serve as the main point of contact between the customer and internal company groups, such as sales, operations, and supply chain.
- Process customer communication daily via telephone, email, text, and faxes.
- Enter orders into AX system for the customer and facility based on the appropriate lead time required.
- Communicate with customers on freight charges, logistics, and other transportation information.
- Engages with production facilities on customer orders and deliveries ensuring efficient customer and operations satisfaction.
- Resolve customer product or service problems, clarify complaints, determine solutions, and follow up to ensure resolution.
- Monitor and process no-ships according to policy guidelines, process credits and re-bills daily. Adjust as necessary.
- Interact and communicate with clients and co-workers in a professional and appropriate manner with a timely response.
- Provide feedback in a respectful and positive manner.
- Assist assigned Sales Group with Price FX support as well as customer communication.
- Train other staff on processes, procedures, MS AX, Price FX other software, etc. when necessary.
- Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues in a timely manner.
- Provide back-up and relief to other positions as appropriate.
- Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
- Maintain confidentiality of all corporate, personnel, and research matters.
- Additional duties as assigned or requested
Customer Support Specialist Skills and Abilities:
- Excellent communication skills
- Excellent customer service skills
- Excellent problem-solving skills
- Excellent time management skills
- Positive attitude
- Excellent attention to detail
- Ability to successfully work with a team in a collaborative work environment
- Ability to successfully multitask in a fast-paced work environment
- Excellent customer service skills
- Ability to successfully work under pressure to meet critical deadlines
- Computer proficiency
- Microsoft Office Suite proficiency
Customer Support Specialist Education and Experience:
- 2+ years of experience in a fast-paced customer service or administrative role is required
- A minimum of a high school diploma is required.
- An associate's or bachelor's degree is preferred.
- Experience working with Microsoft Dynamics AX ERP system is highly preferred.
Customer Support Specialist - This is an excellent direct hire opportunity. The position is paying $42,000-$45,000/year, depending on experience, plus a signing bonus. Full benefits are available upon hire including medical, dental, vision, PTO, 401K, and more. Immediate need. Apply today!