Job Details
Operations **Dispatcher and Warehouse Specialist - Cluji-Napoca**
** Be part of us**
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.
** Your Tasks**
We are looking for a Warehouse Specialist and Dispatcher with IT competences who is used to working within international companies.
A dynamic and hands-on position with a span of responsibility from warehouse and logistics activities to basic IT support.
Workplace: Cluj-Napoca
Main tasks as a Warehouse Specialist:
* You will be performing Stock and Logistics management at the defined stock room.
* You will seed other local stock rooms from the central stock room (packaging, AWB creation, shipping)
Main tasks as a Dispatcher:
* Dealing with the management of incidents and service requests in our ticketing system and with data validation and analysis, monitoring tickets flow.
* Opening, closing and monitoring of tickets in the ticketing system during the ticket lifecycle
* Monitoring the correct timelines (SLA = Service Level Agreements)
* Contacting the end-user via phone, e-mail & chat and providing input toward knowledge base main
* Providing remote First Level Global Support to end-users, managing customers request and feedback
* Troubleshooting and relating resolution procedures to non-technical end-users
* Qualifying customer entitlement and routing end user to the proper resources
* Analyzing problems and applying resolutions
** Our Requirements**
IT Competencies:
* You will performing Local Imaging, Warranty Checks, Lifecycle overview,
* You will provide assistance in configuration of PCs and Laptops.
* Good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation
* Good understanding of Desktop/Laptop
* Familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
Requirements:
* Fluent English
* Good experience in asset and warehouse management
* Good experience in managing couriers and logistics providers
* Accuracy in data entry
* Time management skills
* Used to working be compliant with operating procedures and standards
** Your Benefits**
* A secure job in an exponentially growing international company
* Taking responsibility of exciting projects with diverse challenges
* Wonderful team spirit and a great working atmosphere in a friendly team
* Direct and open communication
* Very good opportunities for professional and personal further development thanks to our human resources development programme
* Mentor programme for an easy start for new employees
* Room for your own ideas and suggestions for improvement
ID: 10304 Dispatcher and Warehouse Specialist - Cluji-Napoca Romania / Cluji-Napoca **Browse Happy** If you have any questions concerning our website or need assistance, please contact our support team.