Job Details
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for
CRM/CCaaS Administrator
- Location: San Diego, CA
- No 3rd Parties
- Onsite: Hybrid
- Must be Authorized to Work in USA, No sponsorship
- Compensation: $89,100-$116,800 annual salary + bonus
CRM/CCaaS Administrator:
We are looking for a skilled CRM/CCaaS Administrator to support our renowned People Search division. This role will directly report to the Senior Director of Performance Marketing. Joining our team presents a unique opportunity for an ambitious individual ready to lead our largest business unit toward success.
About Us:
Our People Search division, part of our portfolio, is an award-winning web development team serving over one million customers nationwide. Our innovative technology connects, informs, and protects people both online and offline. Renowned for our cutting-edge solutions, our websites rank consistently among the top 500 in US traffic. Our products have garnered attention from esteemed platforms like the Discovery Channel, Mashable, Vice, and more.
Position Summary:
As a CRM/CCaaS Administrator, you will oversee the maintenance and expansion of our platform, collaborating with various stakeholders across the company. This role involves engaging with IT leadership to gather user requirements, define system functionality, and develop solutions on the TalkDesk platform and integrated systems.
Requirements:
- Experience with TalkDesk or other CCaaS platforms.
- Minimum 3+ years of relevant CCaaS platform experience; TalkDesk Certifications are a plus.
- Proficiency in analyzing call center data, KPIs, and performance metrics.
- Track record of spearheading successful cross-functional initiatives.
- Prior experience implementing call center software platforms.
- Familiarity with LiveChat platforms and virtual agent integration.
- Comfortable with programming integrations and technical details.
- Experience with JSON, REST APIs, and automation using Talkdesk Studio.
- Well-versed in change management principles.
- Advanced Excel experience and familiarity with Google Suite are advantageous.
Benefits:
- Competitive salary with a generous bonus package.
- 100% company-paid health insurance (Medical, Dental, Vision) for all employees.
- Unlimited vacation, Paid Sick Leave, Paid Holidays, Paid Bereavement.
- Student Loan Repayment Program, 529 Education Savings Plan, Paid Parental Leave.
- Training/Education Reimbursement, Paid Parking, and 401k Plan with Company Match.
- Pet Insurance, Employee Referral Rewards, and more
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.