Job Details
Job Summary:
Customer Service Representative OES, will support Decore-ative Specialties customer base in all ways from service to sales, by providing excellence through establishing relationships with all customers by processing orders, following through on any special requests and meeting the customer s needs as they arise.
Essential Functions:
Customer Support via Faxes/Internet orders
Follow all applicable standard work
Follow 5S guidelines
Places all types of fax or internet orders via the custom order entry system
Processes credits as required
Processes any specialty item action items for technical orders
Processes all special pricing requests to the pricing team
Knowledge, Skill and Experience:
High School with 2+ years of experience in Customer Service/Sales or College Graduate
Computer literate with a good understanding of Word, Excel, Powerpoint,
Will obtain full understanding of all wood and Deco-form product lines:
Doors, drawer fronts, glass doors, french lites
Drawer boxes
Moldings and accessory items
Finishing all types
Ready To Assemble (RTA) cabinet line - basic understanding
Basic specialty items
Will learn all system requirements for:
Custom order entry
CRM
Email
Shipping
Anytime