Job Details
Description
About Us
At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.
With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.
Job Overview
Davies Claims North America is looking for a Field Adjuster Trainee to handle daily, non-catastrophe, property field claims in the New England, MA area (Boston, Worchester, Springfield, Nashua, Plymouth, and Foxborough). Reporting to the Branch Manager, you will complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks. As this is an entry-level and trainee position, no prior claims handling experience is required.
To be successful in this role, you need to effectively manage a calendar and scheduling of various duties, perform routine diary entries on a caseload of assignments, work independently and demonstrate the ability to make independent judgments and decisions, and be able to load and unload equipment as well as bend, walk, and climb for consecutive hours while inspecting damaged property. You must also possess the ability to carry and climb a ladder, as well as conduct roof inspections. Additionally, you will need to be capable of sitting in a vehicle and driving long distances. This role is a full-time, office and field-based position based out of the New England, MA area (Boston, Worchester, Springfield, Nashua, Plymouth, and Foxborough).
Responsibilities and Duties
- Carry a technical case load of claim assignments
- Investigate claims to determine liability and potential exposure
- Manage time and assignment caseloads with the objective of providing a quality work product as well as meeting invoicing goals, as outlined in the adjuster's Performance Evaluation and Goals
- Complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks
- Take recorded statements for all type of claims focusing on securing factual information necessary to effectively adjust the claim being investigated
- Focus investigation of property losses to determine origin and cause of a loss
- Prepare written estimates for repairs utilizing computer based estimating software
- Make recommendation of payment based upon facts as determined during the investigation of the claim assignment
- Nurture and maintain good relations with all clients
- Maintain necessary licensing in good standing that may be required and obtain any continuing education certification as required by the licensing state(s)
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned
Experience and QualificationsRequired
- Ability to utilize a computer and/or software programs
- Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
- Capability and willingness to learn new claim handling techniques for various types of claims, as may become necessary
- Efficient ability to work under and meet deadlines, which may include standard performance timeframes and client specific benchmarks
- Understand liability and property policy language and be able to make coverage recommendations
- Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks
- Successful ability to transmit information to clients in writing, utilizing proper spelling and grammar to assure all written communication is presented in a professional manner.
- Proven ability to meet and deal with people effectively, including negotiating in settling claims with both the public and the professional individuals
- Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
- Express interest to improve one's knowledge by meeting educational goals
- Possess excellent communication/customer service skills, both verbal and written
- Preparedness to travel to West Chester, PA (Philadelphia area) for training in our Blue Bell, PA office, followed by meeting in the field for onsite property damage inspections through the training period
Preferred
- Associate or bachelor's degree
- Trade or technological experience
- Construction knowledge and experience
Knowledge, Skills, and Abilities - Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements - Must have US work rights
- Must speak English
- Ability to utilize a computer and/or software programs
- Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
- Capability and willingness to learn new claim handling techniques for various types of claims, as may become necessary
- Efficient ability to work under and meet deadlines, which may include standard performance timeframes and client specific benchmarks
- Understand liability and property policy language and be able to make coverage recommendations
- Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks
- Successful ability to transmit information to clients in writing, utilizing proper spelling and grammar to assure all written communication is presented in a professional manner.
- Proven ability to meet and deal with people effectively, including negotiating in settling claims with both the public and the professional individuals
- Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
- Express interest to improve one's knowledge by meeting educational goals
- Possess excellent communication/customer service skills, both verbal and written
- Preparedness to travel to West Chester, PA (Philadelphia area) for training in our Blue Bell, PA office, followed by meeting in the field for onsite property damage inspections through the training period
Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.
Diversity and InclusionDavies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Rewards and RecognitionWe embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year's competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!
Benefits - Medical, dental, and vision plans
- 401k plan with employer matching
- Paid Time Off, Sick Leave, and Paid Holidays
- Life insurance, short term, and long-term disability plans
- Amazing Executive and Senior leadership as well as fabulous teammates
Position Type, Work Environment and Physical DemandsThis is an onsite, full time, salaried, exempt position that operates from a professional office-based and field-based environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This role requires the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary. This role also requires the physical ability to travel for day-to-day field work, sit in a vehicle and drive long distances, load and unload equipment, as well as bend, walk, and climb for consecutive hours while inspecting damaged property. Additionally, the individual must be able to carry and climb a ladder, as well as conduct roof inspections.
LocationDavies Claims North America is currently able to support employees residing in the following US locations: Florida, Maryland, D.C., Virginia, Pennsylvania, New Jersey, Delaware, North Carolina, South Carolina, Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, Maine & Texas. If you live in-or are willing to relocate at your own expense to-any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit to locate a subsidiary near you.
Application deadline: May 6, 2024Position Requirements Johns Eastern is a drug free workplace. Compensation for this position is $46,000-$48,000 annually, plus incentives.
Full-Time/Part-Time Full-Time
Position Liability Field Adjuster Trainee
Open Date 4/2/2024
Location Boston, MA
About the Organization Since 1946, Johns Eastern has solved thousands of risk-related claims problems, yet one thing remains constant - our pledge to serve our clients with the utmost Integrity, Experience and Results.
Company founder Corydon Johns began his venture by building solid relationships with his clients. This approach remains paramount to our company and has allowed us to grow and thrive throughout the years.
Our clients include insurance companies, large corporations, governmental entities, managing general agencies, and trust funds engaged in bearing various risks. For some clients, Johns Eastern handles individual assignments. For others, we provide a full range of claims services. Johns Eastern also serves clients in Europe - predominantly Lloyd's of London. We are well-known to the non-marine market at Lloyd's and have represented many of its underwriters and brokers, as well as other London insurers.
Johns Eastern takes great pride in carefully selecting and intensely training our personnel, all of whom are properly licensed and bonded. We adhere to a corporate training program that promotes a strong organization with solid claims background and procedures. Our continuing education programs and professional affiliations with our colleagues in The Institutes and the American Institute of Property and Liability Underwriters help us stay on top in a dynamic business environment.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
supervisorUIDNone Specified
This position is currently accepting applications.