Job Details
Description:The person hired for this position of Order Fulfillment Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients. As an Order Fulfillment Specialist, you will display all company Cultural Elements daily. Providing professional customer service to all internal and external customers Working independently as well as team environment Willingness to work rotating Holidays and Weekend coverage Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities As a(n) Insurance Verification Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Analyze and prioritize work Balance multiple competing priorities from demanding customers in an ever-changing environment Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization. Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors. Communicate patient s financial responsibility when necessary. Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians. Follow and enforce all Company policies and procedures. Develop and manage customer relationships creating loyalty with Clinical Providers Meet weekly/monthly/quarterly production expectations based on department priorities Be available by phone during working hours Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment Shifts are generally weekdays during normal business hours but will also require occasionally working over weekends and holidaysSkills:Additional Skills & Qualifications:MUST HAVE: Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude. Demonstrated problem-solving skills. Two or more years of related healthcare experience. Ability to multi-task and adapt in a fast paced and changing environment AND In addition to the above requirements, the following are also required: High School Diploma/GED or higher (completed and verified prior to start) Two (2) years of customer service experience Two (2) years of experience with Microsoft Office applications including Teams, Sharepoint, Word, Excel and emailExperience Level:About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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