Job Details
Job Description
*This position requires 2 or more years of customer service experience in healthcare accounting and billing*
The Customer Service Representative is responsible for timely and accurate responses to all calls and email inquiries received via the PFS Customer Service phone line and email systems. Assists with deceased patient accounts, bankruptcy determinations, and attorney requests for information. This position also assists with receipt and distribution of PFS correspondence. This position requires excellent customer service to all internal and external customers and requires good communication skills to resolve any patient concerns.
Education:
*High School Diploma or GED
Experience:
*Two years of related experiencein patient accounting.
*Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications:
*NONE REQUIRED
Supervision:
*NONE REQUIRED
Qualifications:
*Business-like appearance.
*Neat and pleasant demeanor with the ability to communicate with a variety of people of different backgrounds.
*Ability to work closely with others, and function as a team member.
*Ability to analyze and prioritize workloads.
*Ability to be assertive without being abrasive.
*Two (2) years of experience in patient accounting.
*Must be able to spell and write business letters which are effective and grammatically correct.
*Knowledge of spreadsheets and word processing helpful but not required.
*Detail oriented.
*Good verbal communication skills.