Job Details
** Sales Support Specialist ($1,500 Sign On Bonus)**
**Job Category****:** Retail **Requisition Number****:** SALES004627 Showing 1 location **Job Details**
**Description**
At Marvin, we imagine and create better ways of living.
Our Sales Support Specialist delivers on our purpose by making sure that all the details of our customers projects are complete, submitted, and ordered accurately. We believe that every detail of each project is important and valuable to our customer experience, and the Sales Support Specialist helps us bring this belief to life. They coordinate the efforts of multiple departments - accounting, logistics, project management/install, and sales to help us maintain valued relationships with our customers.
Together, we can help people live better through beautiful design and exceptional quality. Because the spirit of possibility is in all of us.
The ideal candidate will be organized, exceptionally detail-oriented, and above all, be motivated by and derive great personal satisfaction from helping people.
We also believe in an exceptional employee experience, and rewarding our team members for their valuable contributions has always been a priority at Marvin. Our employees are eligible for a full suite of benefits programs, including profit sharing, our employee purchase program, and medical/dental/vision & 401(k). For a full list, please visit .
**Job Expectations:**
* Schedule, receive, audit, and process measures from project managers.
* Prepare customers files with all components of a complete order. Ensure required permit and HOA documentation is received and accurate.
* Communicate with Sales Representatives to ensure all parts of an order are complete, accurate, and within scope of project; send questions and request clarification on orders as needed.
* Manage ordering pipeline
* Address sales related issues with Sales Reps to prevent delays in ordering.
* Assist in final order review, order processing & purchasing. Receive and audit order acknowledgements.
* Review order financials and prepare file cover sheets.
* Assist walk-in customers in showroom when a Sales Rep is not available
* Frequent communication directly with customers via phone and e-mail
* Assist co-workers on various tasks, projects, and month-end exercises when required
* Other duties may be assigned from time to time as required.
**Experience/Skills/Qualifications:**
* High school diploma or equivalent; college degree is preferred.
* 2+ years of experience in order management/customer service (preferably in the windows and doors industry or building / construction materials industry).
* Must possess superior organizational skills and ability to balance multiple priorities
* Strong commitment to excellence and attention to details to perform audit functions
* Proficient in MS office (Word, Excel, Outlook)
* Willing to upgrade knowledge as required and ability to adapt to new technology
EOE
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.
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