Customer Service Support / Office Assistant

Job Details

Title: Customer Service Support/Office Assistant - Full Time

Location: Denver, Colorado

Position Overview

The Western Sugar Cooperative has an exciting opportunity for a Customer Service Support/Office Assistant. This position will assist in an array of cross-functional responsibilities. The person needs to excel in a team environment supporting others across the office. The person should have a strong attention to detail and communication. The role will primarily support customer service while also contributing to the administrative support across the cooperative.

Essential Functions

• Support Customer Service Team in key focus areas of order entry, contract management, and customer claim submissions.
• Process and distribute customer complaints as needed
• Customer Portals: Upload and manage information within customer supplier portals or systems
• Support CS as a back up for monitoring errors in the PartnerLinQ Portal where EDI orders/invoices are transmitted.
• Complete customer price change forms and new product item forms
• Compile customer related data to support the Sales Team
• Maintain data base for customer specifications
• Support and engage with Marketing and communication activities
• Support entering basic supplier information for customer bid processes, including requests for quotes (RFQ) or request for proposals (RFP)
• Handling office tasks, such as filling, generating reports, setting up meetings
• Overseeing office cleaning and maintenance performed by building; copier maintenance, mail (outbound and sorting inbound), postage machine, Fedex & UPS
• Ordering and reordering office supplies
• Checking office voice mail and routing callers to the appropriate party
• Organize and distribute daily mail
• Greet and assist visitors
• Maintain polite and professional communication via phone, email, and mail
• Organize new hire access (building, phone, office space) and supplies (business cards, email)
• Maintaining phone lists
• Plan meeting lunches

Skill & Experience Requirements

• High school diploma required. Preferred Associate or Bachelor s degree
• Superior customer service approach
• Excellent computer competence (Outlook, Microsoft Office, Word, and Excel)
• Exceptional organization skills
• Accuracy and attention to detail
• Excellent verbal and written skills
• Take initiative and set high personal standards of performance
• Friendly, results oriented, collaborative, and dedicated
• Good time management skills
• Strong problem-solving skills

Travel

Limited

Position Type:

Non-Union

Status:

Non-Exempt

Location:

Denver, CO

Benefits:

Medical, Vision, Dental, LTD, Life Insurance, Employee Assistance Program (EAP), 401K with match opportunity and the Company also contributes an additional 6% discretionary amount into each employee s 401(k) at the end of the calendar year. Vacation, Salaried Continuance Plan, Holidays, and Paid Sick Leave if required by applicable State Law.

 Western Sugar Cooperative

 05/10/2024

 Denver,CO