Job Details
**Customer Service Representative**
Full-Time in Carderock, MD - Associate **Job Purpose:**
TQI Solutions seeks problem solvers ready to join us in providing solutions that positively impact the success of our clients. TQI team members matter to us! We are committed to providing a competitive salary, positive work-life balance, a premier benefits package, and opportunities for continued career growth. Come join a collaborative working environment where your contributions are rewarded and valued!
TQI Solutions is seeking a Customer Service Representative to support upcoming work located in Carderock, MD.
**Responsibilities:**
In support of NMCI administration at NSWCCD and detachment sites, must possess experience in the following areas:
Create/Delete/Deactivate/Disable/Modify NMCI (user) Accounts: NMCI Non-Classified Internet Protocol (NIPR), Developer, Science & Technology (S&T), Secret Internet Protocol Router Network (SIPRNET), Unclassified Naval Nuclear Propulsion Information (NNPI), and Classified NNPI.
Gather and maintain NMCI documentation and signed agreements, coordinate NMCI service delivery to remote site locations.
* Install/Transfer/Upgrade NMCI-approved software on non-NMCI core build seats
* Provide end-user support for Move/Add/Change (MAC) requests and resolve NMCI Help Desk Ticket issues
Update user profile information in the Global Address List (GAL) Active Directory, etc.
Assist in the daily operation of Wireless and Multi-Function Device (MFD) programs
Utilize ticketing system to track issues and requests
Provide customer service support, status updates, and clarification to NSWCCD customers
Generate reports and metrics in support of senior leadership decision making
**Clearance Requirement:**
* Candidate must possess and maintain an active secret level security clearance
**Skills / Education / Qualifications:**
* Associates degree or higher from an accredited college/university. Candidate may substitute three years of relevant professional experience (in addition to the experience required below) for the associates degree requirement.
* Minimum two years of experience working with NMCI (or equivalent) systems (Hewlett Packard Service Manager (HPSM), NMCI Navy Enterprise Tool (NET), and Seat Resource Management (SRM)), supporting the NMCI contract (or equivalent); including documenting and tracking seat order and delivery status, promulgating changes and information to users, customer support, financial reporting to divisional management, account creation, and oversight of the Move/Add/Change (MAC) process. Years of experience beyond the minimum may be considered a strength.
* Familiarity with Navy Marine Corps Intranet (NMCI) contracts, policies and managing NMCI data.
* Proficiency with Microsoft Office (Word, Power Point, Excel, Access, and Outlook).
**Desired Skills & Qualifications:**
* Prior experience working in a fast-paced Government program preferably supporting a Naval command
* Effective teamwork, verbal, written and interpersonal communication skills
* Ability to work both independently and as part of a larger team
* CompTIA Security+CE a plus.
TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our clients missions as our own, and consistently providing world-class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers.