Job Details
We are seeking a talented Customer Success Advocate who will be able to present the company and products in a professional and convincing manner.
Responsibilities:
- Assisting with e-commerce inquiries via phone and email
- Keeping customer and sales information updated in the CRM system (HubSpot)
- Actively seeking new leads through various channels and expanding contacts through networking.
- Gaining in-depth knowledge of the products to effectively address customer needs and queries.
- Answering questions about order and shipment status
- Establishing credit terms for new customers and partners if requested
- Updating the collaboration board (Monday) for the Sales Team
- Providing basic technical support related to products
- Communicating with our HQ in Korea when needed
- Keeping track of inventory used for customer trials, testing, and educational purposes.
- Addressing customer concerns promptly and effectively to maintain satisfaction.
- Preparing quotes for customers and ensuring accuracy in purchase orders.
- Scheduling and engaging in virtual meetings with prospects and customers to discuss their requirements.
- Improving and providing necessary resources such as catalogs, manuals, software, etc., to assist customers.
- Working closely with marketing, product development, and customer service for cohesive sales efforts.
- Documenting and following up on leads generated from trade shows when needed
- Occasional participation at a tradeshow or customer visit when needed
- Performing additional tasks as needed to support the sales team and company objectives.
Required Skills:
- Excellent communication skills via phone, email, and in-person
- Excellent time management skills
- Previous successful sales and/or customer service experience
- Ability to multitask and complete goals by deadlines
- Excellent problem-solving skills, sales techniques, and ability to negotiate and close deals
- Proficient in sales CRM software i.e. Salesforce, Hubspot, Freshsales, etc.
- Organized with attention to detail
Education and Experience:
- A degree in a related field is a bonus (ex. Engineering)
- Experience with PLC, HMI (hardware, software), and SCADA (software) a bonus
Other Requirements:
- Valid driver's license with no major driving violations
- Relocation to Henderson, NV
Benefits:
- Competitive Base Salary
- Commissions (uncapped)
- High Bonus Potential
- Paid Holidays, Vacation, and PTO
- Group Health Policy
- 401(k) Retirement Match
- Childcare Benefits
- Maternity/Paternity Leaves
- Education Support
- Relocation Assistance
About CIMON
CIMON Inc. is a U.S. subsidiary of CIMON Ltd., a leading world-class producer of industrial automation and process control devices. CIMON Ltd. was established in 1999 and is headquartered near Seoul, South Korea, with numerous offices and R&D centers throughout the world.
CIMON provides smart and efficient automation solutions for industries such as the automotive industry, oil and gas industry, power plants, electronics, water and wastewater management, aerospace, pharmaceuticals and healthcare, food and beverage, chemical, packaging, paper and pulp, farming, and many others. With a large and well-established client base, CIMON dominates South Korea and has rapidly expanded throughout North America, Europe, and other parts of the globe.
With over 20 years of professional experience, CIMON has gained the trust of well-respected companies such as LG, Samsung, General Motors, Kia, Hyundai, Hankook, SK Chemicals, Posco, Honeywell Korea, and Durex. This is thanks to our excellent customer service as well as to several award-winning product lineups, including the Xpanel HMI series, PLC and PLC-S series, Xpanel Hybrid, UltimateAccess SCADA software, and industrial PCs.
At CIMON, we pride ourselves on our hard work ethic and stellar products. Hardware and software are developed simultaneously at CIMON, allowing for optimal product supply and system design solutions that increase facility efficiency and response time in the market while reducing long-term costs. The engineering sophistication of our products yields high durability, reliability, and usability. Whether the size of the project is large or small, CIMON offers automation solutions that will help produce optimal results.
Joining CIMON means joining a team of professionals dedicated to a better tomorrow. Industry 4.0 is the future, and CIMON leads the way with diligence and integrity. We are committed to providing advanced automation products for sustainable and responsible businesses. Take your first step towards the next generation by joining CIMON today!