Job Details
- Jobs in Sioux Falls, SD -> Customer Service -> Remote Customer Service Representative
**Remote Customer Service Representative**
CCC Intelligent Solutions Inc.
Sioux Falls, SD 57104
Posted/Updated: 10 days ago
**Job Description**
**Job Description Summary**
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation's top insurers. Initial onboarding and training will be remote, with the option to remain remote post-training or to transition into our Sioux Falls, South Dakota, office, dependent upon vaccination status, while adhering to CDC guidelines during the pandemic. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $16.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.
**Job Duties**
Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require additional research to respective departments
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
Adhere to attendance, production, quality and other metric standards
**Qualifications**
No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
High school diploma or equivalent
1-2 years prior customer service experience required
Strong verbal and written communication skills
Self-motivated
Attention to detail
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem non-cellular with minimum speed of 20 mbps download and 10 mbps upload)