Job Details
Evanston Lumber Company is currently looking for an experienced Office Administrator to make an impact on our growing, family-owned company. If you are seeking a challenging role in a fast-paced environment, friendly, self-motivated, and, above all, a team player, we strongly urge you to submit your resume!
For over 75 years, Evanston Lumber has been providing the highest-quality building products coupled with the outstanding service our customers deserve. We have built a solid reputation for consistently exceeding our customers expectations a direct result of our emphasis on developing and supporting our talented, hard-working employees. Whether building a home, a community, or a career, Evanston Lumber is dedicated to Helping You Build Better!
While no two days will be the same, the primary responsibilities of this full-time position are:
Reception Tasks
Answer and route incoming calls at a busy phone bank while working with an outside consultant to maintain the company s telecommunications system.
Meet and assist walk-in customers of Evanston Lumber
Answer customer inquiries
Provide back-up support for our counter salespeople as necessary (POS system training provided).
Administrative Tasks
Order office supplies, toner/cartridges, reception area supplies, business cards, and more.
Scan, File, Mail, and UPS various catalogs and brochures.
Track incoming warehouse shipments and utilize point-of-sale software to inventory received products.
Assist customers with scheduling product deliveries to their job sites.
Provide expert knowledge to customers, ensuring orders fit the needs of their project.
Work with the Marketing Manager to promote Initiatives, including customer appreciation event planning and monthly "lunch-and-learns."
Assist in maintaining client database and segmenting customers for various marketing campaigns.
Coordinate ordering of promotional materials, including email promotions and gift deliveries.
The ideal candidate has these qualities:
Effective communication skills to talk and respond to vendors, contractors, and homeowners.
Strong computer skills, including Microsoft Office Applications and POS systems.
Experience in a similar role and/or with the building industry is a plus.
Bilingual in English/Spanish or English/Polish is a definite plus.
Ability to prioritize, form objectives, manage time efficiently, and work independently.
Enjoys a challenge, learns quickly, and can make a difference to the company and to the customer.
This role serves as the "voice" and "face" of the organization, so we are looking for someone who is friendly, outgoing, and 100% customer-centric, ensuring that the customer's experience with us is rewarding and enjoyable. Must be a team player!
Benefits:
Hands-on training and support
Competitive salary (with opportunities for quick growth and promotion)
PPO Health & Dental Insurance
Life Insurance
Paid Time Off
401(k) Program (including a generous company match).