Job Details
Public Safety Call Taker
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Public Safety Call Taker
Salary
$57,990.40 - $73,236.80 Annually
Location
Boca Raton, FL
Job Type
Full-Time
Job Number
03675
Department
Police Services
Division
Communications 22/07301
Opening Date
04/16/2024
Closing Date
4/30/2024 12:00 AM Eastern
FLSA
Non-Exempt
Bargaining Unit
N
+ Description
+ Benefits
+ Questions
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Job Description
The public safety call taker receives emergency and non-emergency calls for a variety of municipal services. Work is performed under the general supervision of the public safety dispatcher supervisor.
Essential Functions
The public safety call taker performs the following functions:
+ Receives information for emergency and other municipal services
+ Receives emergency telephone calls, determines locations and nature of the calls
+ Receives non-emergency calls and determines appropriate actions
+ Operates computer-aided dispatch (CAD) equipment and performs CAD functions
+ Provides pre-arrival police, fire and medical instructions when needed
+ Maintains tracking logs
Knowledge, Skills and Abilities
+ Thorough knowledge of the methods and procedures of various operating systems.
+ Knowledge of federal and state regulations governing data and voice transmissions.
+ Must be familiar with the geography of the City and the locations of important buildings.
+ Knowledge of communications management, technical design and application, FCC rules and regulations, and computer operations.
+ Ability to:
+ Communicate verbally in a clear and effective manner.
+ Obtain information from hostile or traumatized individuals in various situations.
+ Handle multiple activities simultaneously while maintaining attention to detail.
+ Exercise sound independent judgment and make decisions within established guidelines.
+ Speak distinctly and operate telecommunication consoles.
+ View a computer terminal for extended periods of time.
+ Work long periods of time, day or night, weekends, and shift work.
+ Provide outstanding customer service, both internally and externally.
Minimum and Preferred Qualifications
+ High school diploma or equivalent is required.
+ Possess or have the ability to obtain the 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications within one (1) year of employment.
+ Possess or have the ability to obtain certifications in the emergency police, fire, and medical disciplines within one (1) year of employment and must meet or exceed minimum quality assurance ratings in each discipline.
+ Possession of a valid State of Florida Class E drivers license is required.
+ The public safety Call Taker must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.
PHYSICAL AND ENVIRONMENTAL DEMANDS AND CONDITIONS:
The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the essential functions of this job, the employee is frequently required, weekly or up to daily, to:
+ Lift or carry objects up to 20 pounds.
+ Reach and grasp objects.
+ Use manual dexterity or fine motor skills.
+ Ability to identify and distinguish colors.
+ Communicate orally.
+ Hear.
+ Push or pull carts or other such objects.
+ Proofread and check documents for accuracy.
+ Use a keyboard to enter and transform words or data.
+ Use a video display terminal.
+ Work in a normal office environment with few physical discomforts; and/or
+ Be able to work a fluctuating work schedule based upon the need of the department.
+ The employee may sometimes be required to stoop and bend.
ESSENTIAL EMPLOYEE DESIGNATION:
When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, employees in this classification will be deemed essential by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.
BACKGROUND REQUIREMENTS:
The background check process for this position may include:
+ Criminal Background Check
+ Employment Verification
+ Reference Checks
+ Motor Vehicles Report (MVR) Check
+ Certification/License Verification
+ Credit Check
+ Fingerprinting
+ Polygraph
+ Neighborhood Check
+ Psychological Examination
+ Drug and Alcohol Screen
The City of Boca Raton is an Equal Opportunity ( , Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
BENEFITS SUMMARY
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Year of Service Accrual
0 to 5 full years 8 hours per month
5 to 10 full years 10 hours per month
10 to 15 full years 12 hours per month
15 full years and over 14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of service Percentage
Less than 2 full years 0%
2 to 5 full years 10%
5 to 10 full years 20%
10 full years or more 30%
Retirement (normal, early or disability) 50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.
Year of Service Benefit
5 to 10 full years $600 annually
10 to 15 full years $800 annually
15 full years and over $1,100 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
+ An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
+ An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
+ The two (2) options will be fully explained prior to an irrevocable selection.
Optional: 457 Deferred Compensation Savings Plan is available.
HOLIDAYS: 14 per year: 11 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the Citys Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.