Job Details
AGRILAND FS is looking for a team-focused, self-starting Software Support Specialist to provide software support to internal users while actively supporting projects involving the IT Team.
Core responsibilities:
- Ability to understand and troubleshoot business software applications
- Utilizes Helpdesk software to track incoming support calls and provide support to end users
- Communicates with other departments to report and resolve software, hardware, and operations problems
- Installs and tests software upgrades
- Provides initial and on-going training to users (and team members) on software programs, such as Agvance, Microsoft 365, Jamf, Symantec Endpoint Protection (SEP)
- Establishes and maintains network users, user environment, directories, and security on platforms such as SAR's, HAS, Microsoft Outlook eSupply, eResource and SharePoint
- Confirms appropriate billing from vendors for licensing
What we need from you: - Associate degree in Information Technology or information systems and/or 2-4 years of work-related experience
- Experience in supporting IOS devises in a business environment
- Strong communication skills with excellent internal customer service experience
- Strong planning, organization, and problem-solving skills
- Ability to work independently and in a team-oriented environment
- Willingness to work outside of normal hours when necessary
- Must have and maintain a valid driver's license with the ability to travel independently and overnight if necessary
What we offer our team: - Casual office environment
- Onsite team with a collaborative work style
- Paid time off, sick pay, and paid holidays
- Competitive benefits including medical, dental, vision, and life insurance, and more
- Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match
- Excellent training and career development opportunities
Are you a good match to join the AGRILAND FS Team as an IT Software Support Specialist in Winterset? Apply now!AGRILAND FS is an equal opportunity employer