Job Details
**Hotel Operator (Napa Valley, CA)**
**Company Description**
Showcasing breathtaking views, Auberge du Soleil is the dream of French restaurateur, Claude Rouas. In 1981, with business partner, Bob Harmon, Rouas opened Napa Valleys first fine-dining restaurant, designed to reflect a taste of Provence in California wine country. The immediate success prompted the addition of The Inn of the Sun five years later. Nestled within a terraced, sun-kissed hillside amid 33-acres of heritage olive and oak trees, the hotels 50 contemporary guestrooms and suites, effortlessly blend relaxed sophistication with understated elegance, earning a long-standing reputation as wine countrys most iconic luxury property.
**Role Summary**
The Hotel Operator provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire thought PBX. Plays an integral part in assisting with emergencies (fire, medical, power failure) by contacting the designated personnel for immediate assistance.
**Core Responsibilities**
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
* Respond to incoming calls within 3 rings, using correct greeting and telephone etiquette. Direct calls to the proper extension or take clear and concise messages.
* Maintain familiarity of all Hotel facilities and their hours of operation and answer guest inquiries about the property.
* Maintain logs for Lost and Found as well as Guest Requests and Maintenance.
* Have an understanding of the paging and radio system to get ahold of each department.
Record and monitor incoming, outgoing, and delivery of guest laundry and hotel packages.
**Perks**
* Competitive Salary
* Travel perks (hotel stays, food & beverage and spa discounts)
* Benefits
* Wellness Program
* Healthy and positive work environment
**Required Qualifications**
Must be a friendly and hospitable person with a passion for guest services. Ability to clearly and pleasantly communicate in English with guests/employees to their understanding both in person and by telephone. Ability to remain stationary and sit for extended periods of time. Prior customer service experience desired. Must be able to work weekends and holidays.
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
*Auberge du Soleil is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
Department: Front Office