Job Details
POSITION PURPOSE
Responsible for planning, organizing and directing the activities of the Treasury Management department, including vendor relationships, and ensures such treasury management operations are in accordance with established policies, procedures, and regulatory requirements. Effectively presenting and cross selling 4Front services and products, through extensive sales calling efforts including partnerships with branch management and engaging in cold calls and follow-up calls. Provides key contact for all treasury management products for business members through a partnership arrangement with appropriate vendors.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes Responsibility for the effective and professional completion of business member enrollment.
- Trains and advises staff on processes of business member enrollment documentation including but not limited to the enrollment form, proof of entity filing, operating agreement, resolutions, and pictured identification of all signers.
- Assists new member in understanding the account opening process including providing electronic and online education to members, provides information and benefits of Treasury Management products and services and supports transition to 4Front accounts.
- Identifies potential problems with information received from member and coordinates with the necessary party to resolve the problems or missing information.
- Responsible for the Development and Implementation of new products and services and recommends improvements to product and service standards.
- Develop, monitor, assess and coordinate account opening processes and procedures and recommends changes as needed.
Effectively supervises Department staff, ensuring optimal performance.
- Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required and informs personnel of policy and procedure changes. Discusses areas needing improvement.
- Ensures personnel are well trained, effective, and optimally utilized. Identifies training needs and develops appropriate training programs. Conducts training sessions and cross trains as appropriate, consistently working to raise the level of performance of the treasury management team members.
- Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Sets individual goals with staff members to assist them in achieving their full potential.
- Assists, supports, and serves personnel as needed.
Assumes responsibility for ensuring that professional business relations exist with customers, vendors, and trade professionals.
- Ensures members' requests and questions are promptly and courteously resolved.
- Ensures members are properly informed of Credit Union policies and procedures.
- Ensures the Credit Union's professional reputation is maintained both internally and externally.
- Represents the Credit Union in contacts with business and trade professionals, maintaining third party relationships for increased treasury management products and/or services.
- Discovering and reviewing possible vendor relationships, works through due diligence process, and presents a case to Sr Management for adding or updating treasury services
Assumes Responsibility for establishing and maintaining effective communication, coordination, and working relations with Company personnel and with senior management.
- Coordinates functions with related departments and branches and provides support and guidance as needed.
- Works with Commercial Lending team personnel and provides support as needed.
- Keeps senior management informed any significant problems that may arise.
- Attends and participates in meetings as required.
- Completes required reports and records.
- Designs training programs to train employees on topics related to business members and accounts.
Responsible for related duties as required or assigned.
- Cross sells CU services.
- Serves as key service contact on business merchant services for credit union.
- Stays informed regarding changes in retail services standards and related legal requirements.
- Completes special projects as assigned.
- Ensures work area is clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS Prolific sales calling efforts on existing business members as well as new prospects.
- Daily sales call regiment.
- Meeting with potential business members to determine and meet the needs of their organization.
- Written and verbal sales results reported to management.
- Forward business members requiring loan services to Vice President.
Project professional business relations with customers and trade professionals. Questions and problems are promptly and courteously resolved. Programs and services are thoroughly explained.
- Proponent for business services.
- Perform market analysis and determine what services and products may be needed.
- Assist and recommend in the development of improvements to products and services.
Maintain good working relationships with company personnel and with management. Provide assistance as needed. Inform management as needed.
Requirements
QUALIFICATIONS EDUCATION/CERTIFICATION:
- Bachelor's Degree in business or related field, or equivalent combination of training and work experience.
REQUIRED KNOWLEDGE:
- Knowledge of treasury management products, programs, policies, and procedures.
- Ability to make sales calls and present products and services to existing and potential business members of credit union
EXPERIENCE REQUIRED:
- Three to Five years of similar or related experience
- Previous sales calling and member portfolio management preferred.
- Merchant card services experience preferred.
- Vendor management preferred
- Lending experience preferred.
SKILLS/ABILITIES: Ability to make effective sales presentations to current members and prospective members of credit union.
- Ability to make effective sales presentations to current members and prospective
- members of credit union.
- Effective client relationship management.
- Excellent communication and public relations skills.
- Strong analytical abilities.
- Able to use financial calculator and related computer applications and business machines.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or
operate machinery.
PHYSICAL STRENGTH:
Frequent travel for sales calling requiring visits to business member offices. Office work
is sedentary; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY:
- Ability to deal with a variety of variables under only limited standardization.
- Able to interpret various instructions.
MATHEMATICS ABILITY:
- Ability to compute interest, profit, and loss; ratio, proportion, and percentage.
- Able to perform very simple algebra.
LANGUAGE ABILITY:
- Ability to read a variety of literature (books, articles, manuals, encyclopedias).
- Ability to prepare written communication using proper punctuation, spelling and grammar.
- Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.